Refund policy

Studio Vale – Return & Refund Policy

At Studio Vale, we’re committed to providing high-quality wall art, framed prints, canvas pieces, and decorative artwork. If something isn’t right with your order, we’ll work to resolve it fairly and clearly.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe

  • The item is unused and in its original packaging

  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, hung, altered, or damaged after delivery

  • Items returned without their original packaging

  • Custom or made-to-order artwork

  • Final sale or discounted items

  • Products marked as non-returnable at checkout

  • Items damaged due to misuse, improper handling, incorrect installation, or excessive force

📝 How to Request a Return

To start a return, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the artwork and packaging, where applicable

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information or photos if needed.

2. Return Instructions

If your request is approved, we will provide:

  • Return address

  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

  • The item is defective

  • The item arrived damaged

  • The wrong item was delivered

3. Refund Issuance

Once your return is received, inspected, and approved:

  • Your refund will be issued to the original payment method

  • Processing time is typically 5–7 business days, depending on your bank or payment provider

📌 Important Notes

  • All returns must be approved before being sent back

  • Items must be returned in their original condition

  • Shipping fees are non-refundable unless the item is faulty, damaged, or incorrect

  • Returns showing signs of use, hanging, damage, alteration, or missing packaging may be rejected

  • Artwork damaged due to incorrect mounting, unsuitable wall fixings, moisture, heat, or prolonged direct sunlight may not qualify for a refund

  • Excessive or suspicious return requests may be declined where permitted by applicable law

💬 Need Help?

If you have any questions regarding returns or refunds, please visit our Contact Us page.

Our support team will assist you with your Studio Vale order and help resolve any eligible return or refund request.